Home :: Privacy and Cookies

Privacy and Cookies

This must be read in conjuction with our Terms and Conditions Document

Privacy Policy

General

SERPRO Ltd, SERPRO, is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information about you we receive on the Internet.

In general, you can visit SERPRO on the World Wide Web without telling us who you are or revealing any information about yourself. Our web servers collects the IP address, not the e-mail addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. SERPRO uses this information to measure the use of our site and to improve the content of our site.

There are times, however, when we may need information from you, such as your name and address. When information is needed, we will try to let you know at the time of collection, how we will use the personal information. Usually, the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific account information. SERPRO will not make the e-mail addresses, or other information gathered, of those who provide information, available to other organizations.

If you register with one of SERPRO's business units on-line, they may use this information to provide you with custom information about SERPRO's offering in support of your business needs. A technology called cookies may be used to provide you with tailored information. A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may set your browser to notify you when you receive a cookie.

At times we conduct on-line surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect information from you on the Internet.

SERPRO's website may contain links to other sites such as SERPRO distributors and sales affiliates. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.

Collection of your Personal Information

Typically we collect data in order to provide the products and services that customers purchase or request from us. For example, we may capture identifiable information, such as your e-mail address, name, home or work address or telephone number. Serpro also collects anonymous demographic information, which is not unique to you, such as your post code and preferences.

There is also information about your computer hardware and software that is automatically collected by Serpro. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Serpro for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Serpro website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Serpro public message boards, this information may be collected and used by others. Note: Serpro does not read any of your private online communications.

Serpro encourages you to review the privacy statements of websites you choose to link to, from Serpro, so that you can understand how those websites collect, use and share your information. Serpro is not responsible for the privacy statements or other content on websites outside of the Serpro.co.uk and Serpro Ltd family of websites.

Use of your Personal Information

Serpro collects and uses your personal information to operate the Serpro website and deliver the services you have requested. Including;

  • process accounts for certified documents or other international trade related documents and services;
  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other international trade activities, promotions of our associated companies goods and services;

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of accounting data). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

You have the right to ask us to not process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information. Alternatively, you can contact us by email at accounts@serpro.co.uk at any time.

If you have previously given your consent to the use of your Personal Information for marketing purposes, you can choose to stop receiving marketing communications which we send to you from time to time by following the unsubscribe instructions included in such communications. Alternatively, you can opt out of such communications at any time by contacting us by email at accounts@serpro.co.uk.

You can choose to opt-out from your Personal Information being used for any purpose that differs from the purposes notified to you when we collected your personal information; or disclosed to any third party.

If you would like to do this, please contact us as set forth in the Contact section of this Privacy Statement. Please note that opting-out may prevent us from providing you with our services or information requested by you.

Serpro does not sell or rent your information to third parties.
Serpro will not share your information with third parties for marketing purposes.

Serpro websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Serpro Ltd or the site; (b) protect and defend the rights or property of Serpro Ltd; and, (c) act under exigent circumstances to protect the personal safety of users of Serpro Ltd, or the public.

You may contact us by email at accounts@serpro.co.uk at any time, to request that we:

  • update any Personal Information which is out of date or incorrect;
  • delete any Personal Information which we are holding about you;
  • restrict the way that we process your Personal Information;
  • provide your Personal Information to a third-party provider of services; or
  • provide you with a copy of any Personal Information which we hold about you.
  • We will consider all such requests and provide our response within the time period stated by applicable law.

Security of your Personal Information

Serpro Ltd is committed to taking steps to protect the Information you provide to us, including administrative, technical, and physical measures — to safeguard Information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.

Information is accessed only by authorised staff who are instructed to handle Information with confidentiality. It is protected by firewalls and standard industry security measures. We may also transmit sensitive information and transactional data using secure socket layer (SSL) encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website or our products and services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Privacy Statement:  How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Offer Live Chat Support (If available)
  • Track the pages you visits via Google Analytics

This website will not

  • Share any personal information with third parties.

Changes to this Statement

We may update our Privacy Statement from time to time. By continuing to use the services and our website, you agree to the latest version of our Privacy Statement. Any changes we make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Statement If you have any questions regarding this Statement or our use of personally identifiable information on this site, please send us your questions or comments as set forth in the Contact section.. 

 
The cookie settings on this website are adjusted to allow all cookies so that you have the very best experience. If you continue without changing your cookie settings, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your settings at any time using the Change cookie settings link in the Special menu.